Congratulations for your new reservation, are you going to do something or do you just love surprises?
Well some people don’t. Interaction with your Guests starts from the moment they visit your website. How fast do you reply to their messages? In a paperless world how do you send booking confirmations? “Dear Guest”, or “Dear John”? The difference this makes is amazing.
You guests don’t care if you are located at the most interesting and unique destination. They want to feel that THEY are the most interesting and unique guests in the world. But how?
You can’t have someone waiting for their every wish, but they don’t care. They make their orders for room service, Spa, or any other service you may offer, and must believe they have their own personal chef, waiter, masseur or whatever. And they are grateful to deserve the great deals they receive from you. They don’t know your SPA was near on empty at the time. And if they do, they don’t care.
Still, customers can complain for having nothing to complain about. Show your guests that you listen to what they have to say and act on it BEFORE they leave your Hotel. Make sure they actually get to see the difference. Everyone dreams of changing the world. Most people will be very pleased with themselves for changing that irritating blue carpet at the hotel’s bathroom
What we do is make them feel more than just numbers in a 200 room hotel. We care for their name, we learn their date of birth and wish them a happy birthday when the time comes, we understand their habits and create unique and personalised experiences We listen to what they have to say and make it happen. National holidays, important dates, their anniversary anything they tell us, we always wish them well. We reward their loyalty at each and every stay
Technology remembers.
Technology cares.
Find out how State of the art Technology turns your guests into loyal friends, and how m-hospitality can assist you. More on that on our presentation.